Return and Refund Policy

PLEASE READ THIS POLICY CAREFULLY BEFORE MAKING A PURCHASE.

At HarpGrowth Store, customer satisfaction is our priority. This Return and Refund Policy outlines the conditions under which returns, exchanges, and refunds are processed. By making a purchase from our website, you agree to the terms outlined below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Returns must be initiated within 7 days of the delivery date.
  • Proof of purchase (receipt or order confirmation) is required.
  • Certain items such as perishable goods, intimate products, and personalized items may not be eligible for return.

2. Return Process

To request a return, please follow these steps:

  1. Contact our customer support team at [Your Contact Email].
  2. Provide your order details and reason for return.
  3. Upon approval, you will receive return instructions.
  4. Ship the product back to the provided return address.

Return shipping costs will be the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect item sent).

3. Refund Policy

Refunds will be processed under the following conditions:

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be issued to your original payment method within 7-10 business days.
  • Shipping fees are non-refundable unless the return is due to a mistake on our part.

Note: If a refund does not appear within the expected timeframe, please check with your bank or payment provider before contacting us.

4. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us at [Your Contact Email] within 7 days of receiving the order.

5. Order Cancellations

  • Orders can be canceled within 24 hours of placing the order for a full refund.
  • Once the order is shipped, cancellations will not be possible, and you must follow the return process.

6. Verification Policy

To ensure the security of transactions, we may conduct additional verification steps before processing an order. This may include:

  • Confirming billing and shipping details.
  • Requiring identity verification in case of suspicious transactions.
  • Holding the order until verification is complete.

If verification is not completed, the order may be canceled and refunded to the original payment method.

We appreciate your business and strive to ensure a smooth shopping experience for all our customers!